• SonicOS NSv 7
• Introducing the NSv Series
  • Feature Support Information
  • Node Counts Per Platform
  • Installation File / Supported Platforms
  • Hardware Compatibility
  • Product Matrix and Requirements
  • Backup and Recovery Information
  • High Availability Configurations
  • Exporting and Importing Firewall Configurations
  • Upgrading from SonicOS 6.5
  • Upgrading to a Higher Capacity NSv Model
  • Creating a MySonicWall Account
• Installing SonicOS on the NSv Series
  • Preparing the Windows Server System
  • Creating Virtual Switches in Hyper-V
  • Obtaining the NSv Image
  • To Install NSv on Hyper-V
  • Troubleshooting Installation Configuration
    • Insufficient Memory Assignment
    • Incompatible CPU
    • Incorrect CPU Configuration
    • Insufficient Resources at Time of Configuration
• Licensing and Registering Your NSv
  • Registering the NSv Virtual Machine with SonicOS
• SonicOS Management
  • Managing SonicOS on the NSv Series
  • Using System Diagnostics
• Using the Virtual Console and SafeMode
  • Connecting to the CLI and Management Console
  • Navigating the NSv Management Console
    • System Info
    • Management Network or Network Interfaces
    • Test Management Network
    • Diagnostics
    • NTP Server
    • Lockdown Mode
      • Temporary Lockdown Mode
    • System Update
    • Reboot | Shutdown
    • About
    • Logs
  • Using SafeMode on the NSv
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Management Network in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Downloading Logs in SafeMode
  • Using the SafeMode Web Interface
    • Accessing the SafeMode Web Interface
    • Entering/Exiting SafeMode
    • Downloading the SafeMode Logs
    • Uploading a New Image in SafeMode
• SonicWall Support
  • About This Document

Diagnostics

In the Diagnostics screen, you can send diagnostics to SonicWall Technical Support. This has the same functionality as clicking SEND DIAGNOSTIC REPORTS TO SUPPORT in the INVESTIGATE | Tools | System Diagnostics page of the SonicOS web management interface.

Your NSv virtual machine must have internet access to send the diagnostics report to SonicWall Support.

To send the diagnostics report, select Send in the main view to highlight it, then press Enter. A dialog box showing the diagnostics send output is displayed. The last message indicates success or failure.

Press the Esc key to close the dialog.

Any errors during the Send process are displayed in the Send diagnostics dialog box.

Common reasons for the report failing to send include:

• Misconfigured/missing default gateway

• Misconfigured/missing DNS servers

• Inline proxy

The Send Diagnostics tool does not currently work through HTTP proxies.