• Mobile Connect for iOS 5.0
• Introduction to Mobile Connect
  • How Mobile Connect Works
  • New Features in Mobile Connect 5.0
  • Additional Feature Information
  • Supported Platforms
    • Apple Product Support
    • SonicWall Appliance Support
    • Required Network Information
• Installing and Connecting
  • Installing Mobile Connect
  • Creating and Saving Connections
    • Creating Firewall or SMA 100 Series Connections
    • Creating SMA 1000 Series Connections
  • Initiating a Connection
  • Configuring Connect on Demand
    • Connect on Demand to SMA 1000 Series
    • Connect on Demand to SMA 100 and SMA 1000 Series
  • Configuring Trusted Network Detection
  • Using Apple Configurator 2 with Mobile Connect
  • Configuring Per App VPN
• Settings, Bookmarks, Files, and Certificates
  • Settings Overview
  • URL Control Syntax and Parameters
    • Using the addprofile Command
    • Using the Connect Command
    • Using the Disconnect Command
    • Using the callbackurl Command Parameter
  • Using Bookmarks
    • Showing and Filtering Bookmarks
    • Supported Bookmark Types
      • Desktop Bookmarks
        • RDP Bookmarks
        • VNC Bookmarks
        • Citrix Bookmarks
      • Web Bookmarks
      • Mobile Connect Bookmarks
      • Terminal Bookmarks
  • Using Files
  • Files Features
    • Supported File Types
    • Unsupported File Types
    • File Policies and Actions
  • Importing Certificates to the iOS Device
    • Using Mobile Device Management for Certificate Import
    • Using Mobile Connect Client Certificate Importer
• Monitoring and Troubleshooting
  • Monitoring Mobile Connect
  • Troubleshooting Mobile Connect
• SonicWall Support
  • About This Document

Troubleshooting Mobile Connect

If you are unable to connect to the SonicWall server, complete the following steps to troubleshoot the connection

1. Double-check that you have entered the server name properly in the connection configuration.
2. Go to the Safari browser on your iPhone, iPod touch, or iPad and attempt to navigate to the SMA appliance web portal.
3. If you are unable to load the web portal, the problem is with the SonicWall appliance. Contact your network administrator if the problem persists.

4. If the web portal loads successfully on the Safari browser and you still cannot establish a Mobile Connect connection, notify SonicWall Support, as follows:

   1. On the Settings tab, enable Debug Logging.
   2. Attempt a connection to the server again to ensure that full debugging messages are logged for the attempt.
   3. Then return to the Settings tab and tap Email Logs. An email launches in your mail client with the Mobile Connect log attached. Address the email to Support@sonicwall.com. Add any additional comments to the email and tap Send. SonicWall Support staff will contact you after reviewing your case.