• Mobile Connect for Android 5.0
• Introduction to Mobile Connect
  • How Mobile Connect Works
  • New Features in Mobile Connect 5.0
  • Additional Feature Information
  • Supported Platforms
    • Android Product Support
    • SonicWall Appliance Support
    • Required Network Information
• Installing and Connecting
  • Installing Mobile Connect
  • Creating and Saving Connections
    • Creating Firewall or SMA 100 Series Connections
    • Creating SMA 1000 Series Connections
  • Initiating a Connection
    • Connecting to a Firewall or SMA 100 Series
    • Connecting to an SMA 1000 Series
  • Configuring Client Certificates
    • Client Certificates with SMA 1000 Series
    • Client Certificates with SMA 100 Series
  • Using the Mobile Connect Widget
  • Installing and Using the Quick Settings Tile
    • Installing the Quick Settings Tile
    • Using the Quick Settings Tile
  • Using App Shortcuts
• Settings, Bookmarks, and Files
  • Settings Overview
    • Settings Section
    • Support Section
    • Additional Settings for SMA 1000 Series
  • URL Control Syntax and Parameters
    • Using the addprofile Command
    • Using the connect Command
    • Using the disconnect Command
    • Using the callbackurl Command Parameter
  • Using Bookmarks
    • Showing and Filtering Bookmarks
    • Supported Bookmark Types
      • Desktop Bookmarks
        • RDP Bookmarks
        • VNC Bookmarks
        • Citrix Bookmarks
      • Web Bookmarks
      • Mobile Connect Bookmarks
      • Terminal Bookmarks
  • Using Files
    • File Types and Policies
      • Supported File Types
      • Unsupported File Types
      • File Policies
• Application Access Control
  • About Application Access Control
  • Logging in and Registering your Device
  • Controlling App Behavior
  • Viewing the App List after Connecting
  • About Learning Mode (Administrators Only)
• Monitoring and Troubleshooting
  • Monitoring Mobile Connect
  • Troubleshooting Mobile Connect
    • Failed End Point Control Check
    • General Troubleshooting
• SonicWall Support
  • About This Document

Failed End Point Control Check

End Point Control can prevent the connection when the server is an SMA 1000 Series or SMA 100 Series. During the connection process, the connection status displays EPC checking... while the End Point Security policy checks are performed. If the device is not compliant because a security check failed, an error message is then displayed.

EPC checking

You can view the Mobile Connect log for more detailed information about which check failed. For example, you might see the following if an EPC policy was set up to restrict access to only a single device ID (EQUIPMENT ID).

2014-07-10 13:08:23:974 DEBUG Thread-142 - SmaEpcManager - Allow Profile:

{AndroidEPCExamplePolicy:[Literal=EQUIPMENTID,1,1234567890]}

2014-07-10 13:08:23:976 DEBUG Thread-142 - SmaEpcManager - Deny Profile: {}

2014-07-10 13:08:23:977 DEBUG Thread-142 - SmaEpcManager - Recurring Mode: 1

2014-07-10 13:08:23:978 DEBUG Thread-142 - SmaEpcManager - Recurring Period: 1

2014-07-10 13:08:24:200 DEBUG Thread-142 - SmaEvaluator - Evaluate literal:

Literal=EQUIPMENTID,1,1234567890

2014-07-10 13:08:24:200 DEBUG Thread-142 - SmaEvaluator - DeviceID<abcda50e-

e13b-1234-b89d-b3da7384a2f5>, expect<1234567890>

2014-07-10 13:08:24:201 INFO Thread-142 - SmaEpcManager - Failed allow profile:

Literal=EQUIPMENTID,1,1234567890

When the server is either an SMA 1000 Series or an SMA 100 Series, policies can be created to check different attributes of the Android device, including:

• Rooted or Not Rooted
• Client certificate installed
• Android OS version
• Device ID / Equipment ID
• Anti-Virus App
• Personal Firewall App
• Application
• Directory name
• File name

See the SonicWall SMA Administration Guide for the server for complete information about End Point Control policy options.