Title
Ascend One
The Challenge
Establish an easy-to-deploy, easy-to-use secure virtual support center.
Summary
Consumer debt has skyrocketed to $2.2 trillion, and the average American household debt is estimated at more than $12,000. Ascend One Corporation and its family of businesses provide financial education and solutions to assist consumers in eliminating debt. Previously, Ascend One’s team of customer solutions and service agents worked out of a call center based out of its Columbia, Maryland, headquarters. Recently, Ascend One recognized the potential competitive advantages it could obtain by shifting to a virtual call center model in which agents could work from anywhere.
File Information
United States / English / US Letter Size / 10-Sep-2008 / PDF / 0.09 MB
