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DOCUMENT INFO
Document Name:	SonicOS Enhanced 5.6 Virtual Assist Feature Module
Description:	This document describes the Virtual Assist feature available in SonicOS Enhanced 5.6. Virtual Assist allows users to support customer technical issues without having to be on-site with the customer. This capability serves as an immense time-saver for support personnel, while adding flexibility in how they can respond to support needs. Users can allow or invite customers to join a “queue” to receive support, then virtually assist each customer by remotely taking control of a customer's computer to diagnose and remedy technical issues.
Updated:	Feb 09, 2010
Size:	PDF: 0.560MB
Other:	PG-57
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